Florence B&B Soggiorno La Pergola :: Frequently Asked Questions (FAQ)

Soggiorno La Pergola · Frequently Asked Questions (FAQ)

Where can I book at the best price?: On the hotel website, we guarantee the Best Price
Are the online payment secure?: The data for payments by credit card are sent with Norton by Symantec secure site system.
How much is the city tax?: For those staying in the B&B the fee is 5.50 Euro per person per night.
What are the check-in and check-out hours?: Check-in: 12:00. Check-out: 11:00.
Guests can leave their luggage at the reception before check in or after check-out.
Are your prices per person or per room?: Prices shown are per room per day, excluding the tourist tax.
What is the cancellation policy?: For any fee and offer there are several terms, we invite you to read with care during the booking process on this website.
What credit cards do you accept?: American Express, Diners Club, Visa, Master Card,Union pay,,Apple pay/Google pay,ideal,Jbc,Discover.
What floor are the bedrooms?: The rooms are all on the ground floor and first floor.
Does the B&B have a parking lot?: Yes, garage costs € 27 per day.
Are there smoking-rooms?: In general, smoking is not allowed. It allowed only in some comfort category rooms. Please report it when booking.
Are there a safe, TV and fridge in the room?: Yes, all rooms have electronic safe, TV 26 "LED with satellite channels and a refrigerator
What languages does your Reception staff speak?: Italian, English, Spanish, Portuguese.
How far is the train station of Santa Maria Novella?: The Santa Maria Novella train station is only 15 minute walk.
How far is the Airport (Aeroporto Amerigo Vespucci)?: Florence airport (Amerigo Vespucci Airport) is about 5.5 km from the B&B.
Is breakfast voucher included in the price?: The breakfast voucher is not included in the price.
How far is the bus stop nearest to the B&B?: About 100 meters (5 min. walk)
Is it possible to ask your staff to book tickets for museums, exhibitions and other events?: Yes, of course. Please specify in your notes any preferences for day and time.
Is possible to receiving help from the staff for dinner reservations or theater tickets?: Our staff will be happy to book for you the best restaurants and the most characteristic restaurants of Florence, in addition to the ticket of the main theaters of the city.
Are there Florence Citysightseeing line?: Yes, even in Florence this service is available like major cities in the world; you can visit Florence on a 2 floors bus listening comment translated into seven languages.
How can I check the availability of tickets for trains, check the paths and make reservations?: On www.trenitalia.com you will find all the information on the routes of trains and could booking tickets.